IGNOU MTM MTM 13 E-Gyankosh Books

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UNIT 01 Understanding Tourism Operations (Inter-Sectoral Linkages)
UNIT 02 Respecting Resident Concerns in Tourism Operations and Development
UNIT 03 Quality Management and Customer Care
UNIT 04 Managing Tour Operations – I (In-House Operations and Use of Technology)
UNIT 05 Managing Tour Operations – II (Field Operations – Inbound and Outbound)
UNIT 06 Managing Tour Operations – III (Managing Distribution)
UNIT 07 Managing a Tour:Escort
UNIT 08 Managing Travel Agency Operations – I (Managing Internal Operations,Technology)
UNIT 09 Managing Travel Agency Operations – II (Dealing with Principal Suppliers)
UNIT 10 Managing Travel Agency Operations – III (Publicity and Promotions)
UNIT 11 Managing Hospitality Operations:Organised Sector
UNIT 12 Managing Front Office Operations
UNIT 13 Managing House Keeping Operations
UNIT 14 Managing Food and Beverages Operations
UNIT 15 Managing Hospitality Operations:Unorganised Sector